We place great importance on direct contact with patients, and that starts with how we train our staff. We never let theoretical concerns obscure the human at the heart of it all. Our staff regularly participates in seminars and courses to stay current with the latest developments in the field.
Our management team acknowledge that the correct working culture is crucial. Alongside shared purposes and visions, supporting and educating staff, motivating and understanding staff roles and utilising policies and researched frameworks this leads to more effective caring systems. In addition retaining creativity and energy to lead and nurture a team of people, who can familiarise and understand these goals and the concept of providing care for older people, will result in excellent care being provided to residents. All staff are placed on rolling training programmes and adhere to the principles of the Mental Capacity Act. Furthermore it is a requirement of managers to recognise good practice and challenge poor practice.