When residents arrive at the care home they are warmly greeted by the staff who will assist them to settle in. During the initial periods the staff will produce a comprehensive Care Plan and Risk Assessment with the resident where possible. In addition a detailed “Life Story” document will help personalise residents’ care and prioritise their needs and preferences of how they would like to carry out their lifestyles. Furthermore listening to the voice of the resident through Quality Assurance policies, Resident and Relative meetings and building close liaison with family/friends/advocates are priorities for the organisation. This approach is conducive to achieving a comfortable and effective quality of life.

At our residential homes we provide 24hour care for residents who are able to participate in the normal activities of daily living. This includes being able to mobilise short distances, being able to eat and drink independently, participate in personal care and take part in activities (optional). The staff will support with other aspects such as laundry, administration of medication, managing any health issues, contacting external team members including Doctors, Nurses, Physiotherapists, Dietician, hairdresser and Podiatrist etc. when required. We aim to place the resident in a stimulating environment with close associations with the community, encouraging social benefits.